Configuring Android Tablet for HawkMail


These instructions are for configuring an email client to work with the University's new HawkMail email system. If your University of Hartford email account is on the "old" email system, you must move it to the new HawkMail system before using these instructions.

If you are unsure which system your email account is on, you can check here:

For information about the new HawkMail system, and how to move your email account to it, click here:

To enter "Settings," touch the clock... Touch the clock again...
Touch the "Settings...."
Touch "Accounts and sync."
Touch "Corporate."
  • Email address: Your full University of Hartford email address
  • Password: Your University of Hartford email password

Then touch "Next."

The device will attempt (and fail) to connect to the email server.

When it does, a "Server settings" screen will appear -- with both the "Domain\Username" and "Server" fields displayed incorrectly:

Correct the settings as follows:
  • Domain\Username: Your full University of Hartford email address
  • Password: Should already be filled in and appear as blanks
  • Server:
  • Check "Use secure connection (SSL)
  • Accept all SSL certificates

... and then click "Next."

The device will collect more settings from the server... wait for it to complete (don't Cancel).
Adroid will briefly inform you that ActiveSync will control some security settings (it will display more detail later).

Touch "OK."

The "Account options" screen will appear. You may elect to have Android mail use your HawkMail account as the default when sending messages by checking "Send email from this account by default." You also have the option of having various apps synchronized with the University of Hartford server. Leave "email" turned on, but turn off any apps (Contacts, Calendar) that you don't want or don't use (the fewer things you synchronize, the faster your mail updates will work, and the less "air time" you'll use on your data plan, if applicable).

Recommendations (see explanation below):

  • Students: turn OFF Contacts and Calendars
  • Faculty and staff: turn ON Contacts and Calendars
To synchronize, or not to synchronize...

Synchronizing Contacts and Calendars is a convenient way to keep the data on your mobile device the same as in HawkMail's web interface, and a Microsoft Outlook email client (if you use Outlook). However, when you leave the University, and your email account is deleted (see below), this data may also be deleted from your mobile device. You may wish to keep this type of data, even after you have left the University. While it is possible to store your Contacts and Calendar events on your mobile device separately from those synchronized with the University's system, it's easy to inadvertently fail to do so, so students, in particular, should use sychronization of Contacts and Calendars with care.

When University of Hartford email accounts are deleted

Email accounts are deleted as follows:

  • Students: At least on year after the end of the last semester/session that you are registered for a class at the University
  • Faculty and staff: Upon separation from the University (except retirees who may keep the account, if desired)

Touch "Next."

Android will again warn you of ActiveSync's ability to control settings on the device (University of Hartford does not plan to enforce any such restrictions).

Touch "Activate."

Give the account a name to help you distinguish it from others on your device.

Click "Next."

You should now see your HawkMail email account appear in the "Accounts & sync" listing.

Touch the "Home" icon to leave the setup screen.

Suggested: Send yourself a test message to ensure that you can send and receive email.

University of Hartford Information Technology Services